CUSTOMER SERVICE
At Rugras, we take customer service seriously. Our team is always ready to help with any questions or concerns you may have. We strive to provide the best possible shopping experience for our customers.
Have any questions or concerns? We're always here to help. You can reach us by phone at 123-456-7890 or by email at info@rugras.com. Our customer service team is available Monday through Friday from 9am to 5pm EST.
RETURNS & EXCHANGES
We want you to be completely satisfied with your purchase from Rugras. If for any reason you are not satisfied, we offer hassle-free returns and exchanges.
FAQ
Do you offer international shipping? Yes, we ship worldwide. Shipping rates may vary by location. How do I return an item? To initiate a return, please contact our customer service team within 30 days of receiving your order. We will provide you with instructions on how to return the item(s) for a refund or exchange. What is your return policy? We accept returns for most items within 30 days of delivery. The item(s) must be in their original condition and packaging. How do I track my order? Once your order has shipped, you will receive a tracking number via email. You can track your order on our website or on the carrier's website. How can I contact your couriers? If you have any questions about your delivery, please contact our customer service team and we will be happy to assist you. What are your delivery options? We offer standard and expedited shipping options. Shipping rates and delivery times may vary by location.